Function: Filter pet hair and most other impurities, remove odor.
Size(L*W*H): 4.5 x 1.1 x 0.5 inches (single filter)
Specification: 4pcs per selling box
Suggestions: a) Rinse the filter with water about 10 mins before use
b) Replace the filter every 4 to 6 weeks, it depends on actual filter status.
Not sure what happened with Dianne's experience. I bought the fountain and the filters and it worked fine. I got ours around the same time that Dianne got hers. It is easy to disassemble and reassemble. Our external presence sensor did go bad, but that was due to cats chewing on the cord and was well after a year of having the fountain. We did no maintenance on anything other than washing the container and occasionally changing the filters. The motor only died in this last month, and again this is with zero maintenance being done to the pump. The Drinkwell 360 isn't any better of a product. I'm not really sure why she brought all this up in a section that has nothing to do with the fountain.
As for the filters, they will break down and spread around the water if they are not changed regularly. We got out of the habit of changing them and after the pump died we found a the bottom well filled with pieces of the filter. But again this is after it had set uncleaned and not removed for several months past when it should have last been changed.
I purchased the NPET Cat Water Fountain (WF020 Transparent), as well as 2 packs of replacement filters, from Amazon on 8/8/20 for my two cats. It was an unmitigated disaster from the get-go! It is impossible to keep clean, extremely difficult to reassemble after disassembling and cleaning, and a mere 11 months after purchase, the motor has quit altogether. And, I have OCD, especially when it comes to my cats, so I maintained it regularly, exactly as instructed in the directions. What a complete waste of money!!! I can only hope and pray that the Drinkwell 360 Stainless Steel Fountain I ordered moments ago is of far superior quality. Yes, it is $20-$23 more expensive but I don’t care so long as it is easy to clean, reassemble and lasts more than 10 months!!! NPET is just another crap Asian knockoff company!
I cannot evaluate the item purchased because my order has never been delivered. However, I can say that the service offered by the shop is very bad: untraceable shipping and delivery not made. I now have to understand how to recover the amount already paid.
Wondetful. Excellent products & services.
It seams to be working fine.