Q: How does customer claim the warranty?
A: Step1: Register product warranty through this link: https://www.dgnpet.com/pages/register-warranty using your order number from NPET Official website or Amazon you bought the products.
Step 3: Our support team will reply the issue, offer solution within 24 hours.
Q: What isn’t covered by the warranty?
A: The product is over 24 months or it is damaged by the customers themselves.
Q: When does the warranty begin to take effect?
A: It begins the date you place your order.
Q: What is a valid proof of purchase?
A: You can tell us the order number or send us the screenshot of the order.