Return Policy

General Policy

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These are dgnpet.com's Standard Return Policies applicable only to products purchased by you directly from the dgnpet.com website, We will be responsible for returned shipping fee and tariff.

All products can be requested for Return Merchandise Authorization within warranty of return(30 Days).

All returns effected after getting Return Merchandise Authorization.

If a product is defective before you start using it or is not working, you can return it to us within the validity warranty period (30 Days).

Warning: Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  1. Any item not purchased from dgnpet.com
  2. Any items without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  3. The package has been received for more than 30 Days.
  4. Items returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the item
  5. Any items that exhibits physical damage, or damage caused by accidental breakage, misuse, or general wear and tear.
  6. If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.


The RMA Process & Three Easy Steps:

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1. Get RMA Authorization after you submit a RMA request by visiting dgnpet.com.


How to get RMA Authorization :

Please send a email of the RMA request to shopify@nanxuanco.com,we will response you within 1-2 business days. RMA request should include the following information: Order Number, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.

2. Ship the return goods after you get the RMA authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from dgnpet.com customer service center together with RMA authorization.
Notes: please offer tracking number for return shipment. dgnpet.com won’t take any responsibility for any missing return shipment.

3. Get the replacement or Refund.
dgnpet will arrange for resend or refund upon receiving your return package within 1-3 business days. The money will send back to you within 3-5 business days ,if you did't receive money after 5 business days, please contact with us directly.

 

Refund Policy

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There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 working days.