Shipping Policy

Shipping Service

----

Most orders are dispatched via USPS/UPS ground. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order.

 

  • Orders To United States & Canada: 1-3 business days, most NPET orders will be processed by Amazon, and shipped directly from Amazon distribution center in US. 
  • Orders To European Countries: 3-5 business days, most NPET orders will be processed by Amazon, and shipped directly from Amazon distribution center in United Kingdom, Italy, France, etc.
  • Orders To Other Countries: All the international orders are shipped from our China warehouse. The standard shipping will takes 7-15 business days to reach you while the express shipping(UPS/DHL/FedEx) will takes 3-5 business days to reach you.

 

Handling Time

----

Orders usually are processed within 3-5 business days after payment.

 

Shipping Rates

----

Shipping rates depend on the order quantity and weight, you will see the freight charge during checkout. Most of the products are FREE SHIPPING to the US.

 

WHY CAN I NOT SELECT MY DESIRED COURIER?

We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.

 

WHY THE ORDER DELAY?

There are several possible reasons this could have happened:

  • Due to busy season, the warehouse was out of space.
  • Due to delayed order tracking. Amazon fulfillment center won't update tracking number immediately while the package is already on the way to you.
  • Due to bad weather, local public holidays, worker strike, etc. irresistible factors.
  • Due to parcel lost during shipping.